Troubleshoot Cortex Sensor

If Cortex is not working, follow the recommended action in Sensor. If the problem continues, copy diagnostics and contact the Chaos Labs team.

Try the recommended action

1. Open Sensor.
2. If Needs attention appears, follow the action shown.
3. Select Run checks.
4. Restart an application only if Cortex asks you to.
5. Send a new prompt and check Home → Activity.

Send diagnostics

1. On Sensor, open More actions (⋯).
2. Select Copy diagnostics.
3. Send the diagnostics to the Chaos Labs team at ai-support@chaoslabs.xyz with:
   • The source you were using
   • The approximate time of the test
   • What you expected to happen
   • What happened instead

Diagnostics are redacted and never upload automatically.

If you see Port owners

Include the port and process details when you contact the Chaos Labs team.

If you are a developer running local services, see Fix Sensor port conflicts.